Help and support

Please select from one of the categories or search with a keyword such as ‘card declined’ to find your answer quickly.

Account & the First Bus App

Contactless Payments and Tap On, Tap Off

Journey planning

Journey support

Lost Property

Refunds

Special Assistance

Student Travel

Subscriptions and Commuter Travel Club

Tickets & Fares

First Bus App Update

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When and Where
The Route
The Bus
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Your contact details

Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed.

Marketing Preferences

We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences):

Marketing and service information preferences:

We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent.

Yes please, I'd like to hear from you by:

No thanks