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Check our FAQs
Find instant answers to common questions - from refunds to special assistance. You may be able to resolve your query straight away, or find guidance to resolve or contact.
Account & the First Bus App
Fix login, profile, notifications, and app performance issues.
Contactless Payments and Tap On, Tap Off
Find routes, schedules and how to plan or book your bus journeys easily.
First Bus App Update
See guidance and info for the First Bus App version 7.
Journey planning
Find routes, schedules and how to plan your journey.
Journey support
Understand refund rules, eligibility, and how to request your refund.
Lost Property
Report or search for items left on the bus and see how to collect them.
Refunds
Understand refund rules, eligibility, and how to request your refund.
Special Assistance
Guidance for mobility needs, priority seating and accessibility support.
Student Travel
Get help with delays, disruptions, live tracking and travel updates.
Subscriptions and Commuter Travel Club
Learn about ticket prices, contactless rules, caps and payment options.
Tickets & Fares
Learn about ticket prices, contactless rules, caps and payment options.
Tell Us More
Feedback
Submit feedback on your service, driver or the First Bus App.
Complaint
Submit a complaint about your journey with us here.
Save time by sending us your request
If you need us to take action, completing one of the forms below is the quickest way to get things moving. Select the form that matches your request and we’ll email to confirm next steps.
Tip: If you call us, we often need you to come back here to complete the form.
Need to speak to us?
We want you to get help as quickly as possible. Our FAQs cover most common questions - if you can't find what you're looking for, we're here to help.
0345 646 0707 Available Mon-Fri, 9am-5pm.